Security routine
Remote Desktop Manager Hardening Runbook
This runbook helps teams review Remote Desktop Manager permission boundaries, privileged credential placement, shared data source ownership, and technician handoff notes.
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Hardening checks by operating layer
- Identity layer
- Confirm that team roles match actual support duties and that privileged entries are not visible to broad technician groups.
- Vault layer
- Review shared vault boundaries, archived entries, stale connection folders, and unclear credential labels.
- Data source layer
- Document who owns the shared data source, who approves schema or backup changes, and how outage notes are communicated.
- Handoff layer
- Check that session documentation explains purpose, owner, access risk, and escalation path for sensitive connections.
Quarterly review board
| Question | Evidence to collect | Outcome |
|---|---|---|
| Who can view privileged entries? | Role list, vault membership, access notes | Remove broad access and document exceptions |
| Which connections are stale? | Owner review, last-use context, retired systems list | Archive or relabel entries before they confuse the team |
| Where are handoff notes missing? | Session notes, escalation records, ticket references | Add short operational notes beside the connection path |